Why We Don’t Install Customer-Supplied Parts (And What We Recommend Instead)
November 24, 2025
Every so often, a client asks if they can bring their own parts for us to install. We get why the question comes up, car repairs can feel like a big expense, and it’s natural to look for ways to save. But in most cases, using customer-supplied parts works against that goal. It creates more risk, less protection, and often a higher total cost in the long run.
Here’s why we don’t recommend it, and what we do instead to protect you and your vehicle.
1. We can’t verify the quality or authenticity.
There’s a huge difference between a well-made part and one that only looks good on a listing page. Online marketplaces mix genuine OEM parts, solid aftermarket options, and remanufactured components that fail quickly. Many look identical until they’re installed and give you trouble on the road.
When we source a part, we know exactly where it’s coming from, what standards it meets, and how it performs in real-world conditions.
2. There’s no warranty protection for you.
If you bring your own part and it fails, we can’t warranty it. That means if the part doesn’t work, arrives defective, or fails in a week, you’re responsible for the cost of replacing it again.
When we supply the part, everything is covered under one warranty.
One call. One fix. One source of accountability. That’s how it should be.
3. The chance of failure is much higher.
Parts vary by trim level, production date, engine type, and sometimes even mid-year revisions. We see it all the time: parts ordered online that almost fit, don’t fit at all, or work for a short period before causing bigger issues.
If a supplied part doesn’t fit, the car can’t be put back together until the correct one arrives, which leads to downtime and extra cost. It’s not a position we want any client to be in.
What we recommend instead
If cost is the concern, talk to us. We’re always happy to walk you through options, explain different part levels, and help you choose the best combination of safety, longevity, and value for your budget.
Our goal is simple:
We want your repair to last, and we want you protected.
Cutting corners on parts works against both.
If you ever have questions about part quality, pricing, or what we use in your vehicle, just ask. We’ll explain everything openly so you can feel confident in every decision.
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